FAQ - Frequently asked questions

If you encounter an issue with the shipping of your order (e.g., order on hold, undelivered order, order marked as delivered but not actually received, etc.), please contact us at [email protected] specifying your order number.

If you received a product different from the one you ordered, please send an email to [email protected] with the following details:

• Order number
• Photo of the product you received
• Name and code of the missing item, in case your order consists of multiple items.

The return must always be communicated by email to [email protected] specifying the following information:

• Order number
• Reason for the return
• Products to be returned
• Photo of the products to be sent for the return (no photo of the packaging/website)

Afterwards, you will receive the information to correctly execute the return.

Yes, all Studio Flo products are covered by a 2-year legal warranty.
The warranty applies in cases of manufacturing defects or non-conformities found in the product.